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14 November 2017 / by Gareth Hill

Helping Browns Fashion Deliver 'The Store of the Future'

Hot on the heels of our new room hire project, we’re thrilled to announce the launch of a new bespoke personal shopping experience for luxury, London-based fashion boutique, Browns. It’s a system that’s being implemented across their two London-based locations, including their new store, Browns East.

About Browns

Established in 1970, Browns is one of London’s most well-regarded fashion boutiques, having been responsible for discovering talents such as John Galliano, Alexander McQueen and Christopher Kane.  They were also the brand that first brought world-renowned names such as such as Calvin Klein, Armani, Jil Sander and Ralph Lauren to London.   

In 2015, Browns was acquired by the global online fashion platform, FARFETCH, who have announced the development of the 'Store of the Future' initiative, which uses technology to deliver the same level of customer insight and analytics currently employed online, to the traditional 'bricks and mortar' retail environment.

As part of this strategy, thinkBooker was commissioned to develop bespoke appointment booking software to support Browns personal shopping experience.  The new booking and scheduling system is an extension of the existing brownsfashion.com platform, and has been designed to match the look and feel of Browns established brand identity.   

The thinkBooker Solution

Offering a quick and easy booking journey for the client on desktop, laptop, tablet, or mobile, the system allows a client to book a personal shopping experience online by selecting a specific store, date and time.  The client can also select the stylist of their choice or alternatively allow the store to select the most suitable stylist.

Adding to the user experience and in-store efficiency, clients are sent an automated email confirming details of their booking and a QR code that is used to announce the client’s arrival in store on the day.  In turn, this alerts their stylist, who will be ready to greet the client and deliver an entirely personalised experience based on pre-submitted information, for instance, preferred sizing.

With a feature rich back end system, thinkBooker's scheduling facility allows the Browns store and management teams to have complete visibility of all appointments booked with each stylist on any given day and time.

Delivering Business Solutions to the Retail Sector

The project with Browns represents an exciting new venture into the retail sector, demonstrating the versatility of the system to meet multiple industry needs. Gareth Rees Jones, Managing Director of thinkBooker said: “We’re very proud to have been chosen by FARFETCH and Browns to deliver a key part of their ‘Store of the Future’ strategy.  As a fully bespoke online booking and scheduling solution, we work across many different industries but it’s really exciting to be working with such a well-regarded and pioneering brand within the retail industry.”

Fanny Hawkins, FARFETCH’S Store of the Future Partners Executive, added: “The delivery of an online personal shopper experience for the Browns stores is an important element of our vision to use the advancements in technology to free up time and help make the consumer experience more human.”

“We spoke to several online booking providers, but thinkBooker were the only ones who could meet our exact brief of delivering the full booking journey within the Browns brand, and to deliver the system to the very short timeframe that we were working to. The team at thinkBooker have done an amazing job turning this project into a reality in such a short space of time and we are looking forward to working with them to further develop our offering in the future.”

To find out more about the thinkBooker system and how our online booking and scheduling solutions can add value to your business, please get in touch via our online enquiry form.

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