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Hosting & support


To ensure the full efficiency of a fast, simple, and powerful booking system, you need to be confident that it's running smoothly, and securely. Which is why our hosting and support team are on-hand to help when you need it most.

 

Secure Hosting


thinkBooker is cloud-hosted upon Microsoft Azure. An enterprise level hosting platform, Azure is a high-availability infrastructure that delivers close to 100% uptime and the highest standards of encryption security. This means peace of mind to our customers that their booking system is running as efficiently and reliably as possible, on a platform that is secure, GDPR compliant and fully-scalable to grow with your business.

 

Help When Something Goes Amiss


With any software and digital technology, glitches can occur from time to time that effect the system. The trick is to jump on it, and get it resolved as quickly as possible. That’s why we have a team of dedicated support staff, on hand to react to, and fix, any issues that may arise with your booking system, or other digital platforms that we manage for you.

 

Specialist Support


When you log a call with our support team, you’re not calling a generic call centre. It’ll be handled by a thinkBooker specialist, and swiftly dealt with by an expert who understands the system thoroughly. A fully-trained thinkBooker technician who has worked on the system through application testing, and product releases to our customers.

 

Scalability


We work with companies of all sizes, each having different capacity needs. Getting to understand the capacity requirements of your business, both now and predicted growth in the future, as well as your periods of peak traffic, enable us to deliver the bandwidth that’s right for your business and to ensure a smooth, reliable service for your customers.

 

Reliable Performance


The thinkBooker online booking system provides a simple, fast booking experience for your customers. It’s imperative, therefore, that the platform is hosted appropriately to deliver this level of performance. Using servers powered by the latest processor technology, hard drives optimised for high-volume database management, and ‘Tier 1’ network locations, you can be assured that your booking system sits upon robust foundations, offering maximum uptime, and fast, reliable performance.

 

Get in touch


We’re more than just a booking system. Talk to us about how we deliver the highest levels of hosting and support to ensure that your bookings and your business is kept running effectively, reliably and smoothly.

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