We’re delighted to announce the exciting news that we’ve been appointed to deliver a new room booking system for Space2B at the Maltings in Cardiff.
Housed within the historic Grade 2 listed Maltings building in the Splott area of Cardiff, Space2B provide flexible, state-of-the-art serviced offices and workspace to a range of tenants across different industry sectors.
These facilities include 5 meeting rooms that they make available booking by tenants and external companies; using the space for meetings or conferences.
The Booking Process
The existing booking process at the Maltings is a manual system where clients and tenants book via email, phone or the reception desk.
This will be replaced by the thinkBooker system, providing a modern and efficient booking process, in keeping with the modern working environment Space2B provide. It will allow tenants and external clients the ability to view availability and book meeting rooms, quickly and easily, online 24/7.
It will also reduce the amount of manual admin work for the Maltings staff; reducing the calls, emails and enquiries received by the reception desk. In addition it will provide further time-savings by automating tasks such as the compiling of daily or weekly booking sheets, issuing confirmation emails and post-visit feedback surveys.
Fully-responsive for use on mobile and tablet devices as well as desktop PCs, the thinkBooker system will provide a calendar view of room availability, a quick and easy booking journey and will allow tenants and clients to order catering through Space2B at the Maltings’ in-house caterers.
The system will also provide management at the Maltings with the ability to quickly access real-time reports via a dashboard view and to produce monthly reports required by its finance team.
Tenant and Client Services
A secure payment gateway will let tenants and clients to pay online or to request an invoice to their account.
In addition they’ be able to access their own, secure ‘My Bookings’ area where they will be able to log in and view their booking history and future bookings, as well as accessing details of payments and invoices.
Gareth Oram, Operations Manager for Space2B at the Maltings
“We’re always seeking new innovative ways that will help our team to deliver the best customer experience possible, to ensure that we deliver a workspace that meets the needs and exceeds the expectations of the modern business environment.
“The thinkBooker system will be a great addition to the way we operate and the services we offer both our tenants and clients. It will provide a simple and effective way to take bookings and manage room availability; in keeping with our brand and our commitment to delivering the best working environment in Cardiff.”
Gareth Rees Jones, Managing Director of thinkBooker
“We’re delighted to be working with Space2B at the Maltings, and to help them further develop their offering and enhance their status as one of Cardiff’s leading providers of serviced office and meeting space.
“With many companies looking at how they can increase revenue, improve internal efficiency and customer experience, the thinkBooker system offers a powerful and effective online platform which helps companies to achieve these goals.”
To find out more about our meeting room booking system and how it can benefit your business, why not download our online brochure here ->
Or, please get in touch via our contact page to arrange a demo with one of our consultants.