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Take a little digital stroll through your LinkedIn or Twitter feed, It probably won’t be long until you hit upon an article talking about customer experience.
Digital and physical no longer operate as separate entities. One feeds into the other, and our lives tend to move seamlessly between the two.
Businesses who frequently deliver exceptional customer experience can be the crucial differentiator between them and their rivals in a crowded marketplace.
In this article we cast an eye into the future to speculate how changing technology may impact on the development of online booking systems in 2018.
We reflect on what a busy, exciting, and progressive 12 months it’s been for thinkBooker and for the online booking landscape as a whole.
The customer experience you deliver and the time spent managing the processes can both have a major impact on revenue, efficiency, and ultimately, profit.