Booking System Support

Booking Software Support

Here to help your business

To ensure the full efficiency of a fast, simple, and powerful booking system, you need to be confident that it’s running smoothly, and securely. Which is why our support team are on-hand to help when you need it most.

Secure Hosting

thinkBooker is cloud-hosted upon Microsoft Azure. An enterprise level hosting platform, Azure is a high-availability infrastructure that delivers 99.9% uptime and the highest standards of security. This means peace of mind to our customers that their booking system is running as efficiently and reliably as possible, on a platform that is secure, GDPR compliant and fully-scalable to grow with your business.

Help When Something Goes Amiss

With any software and digital technology, glitches can occur from time to time that effect the system. The trick is to jump on it, and get it resolved as quickly as possible. That’s why we have a team of dedicated support staff, on hand to react to, and fix, any issues that may arise with your booking system, or other digital platforms that we manage for you.

Specialist Support

When you log a call with our support team, you’re not calling a generic call centre. It’ll be handled by a thinkBooker specialist, and swiftly dealt with by an expert who understands the system thoroughly. A fully-trained thinkBooker technician who has worked on the system through application testing, and product releases to our customers.

Scalability

We work with companies of all sizes, each having different capacity needs. Getting to understand the capacity requirements of your business, both now and predicted growth in the future, as well as your periods of peak traffic, enable us to deliver the bandwidth that’s right for your business and to ensure a smooth, reliable service for your customers.

Reliable Performance

The thinkBooker online booking system provides a simple, fast booking experience for your customers. It’s imperative, therefore, that the platform is hosted appropriately to deliver this level of performance. Using servers powered by the latest processor technology, hard drives optimised for high-volume database management, and ‘Tier 1’ network locations, you can be assured that your booking system sits upon robust foundations, offering maximum uptime, and fast, reliable performance.

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