Cardiff Airport is one of the UK’s fastest growing regional airports offering flights to many different destinations across Europe and around the world. As part of its ongoing expansion plans, in 2017 the airport announced the launch of several new routes including a new daily flight to Doha with Qatar Airways and a £4million investment in upgrading its terminal and parking facilities.
As part of its ambitious expansion plans and to deal effectively with the increase in passenger numbers, Cardiff Airport required a new online booking solution for its Executive Lounge, which allowed members, non-members and agents to quickly and easily book online.
More importantly, the system needed to allow the Operations team to be able to monitor and control the capacity of the Executive Lounge by providing enhanced back-end features and functionality. Another amazing was to significantly decrease the amount of manual admin tasks which were taking a lot of the team’s time each month. This included compiling daily guest lists and management reporting.
Executive Lounge Manager, Cardiff Airport