How Technology Enables Omnichannel Customer Experience

It’s a misconception to think that bricks and mortar businesses should be locked in a Highlander-like battle for supremacy, where there can ‘Be Only One’ dominant platform. The reality is, those businesses embracing success in a digitally disruptive retail sector, are those who recognise the importance of both in delivering the consistent omnichannel customer experience the […]

4 Ways Booking Software Can Improve Operational Efficiency

Inefficient processes in the business can cost between 20% and 30% in revenue. Can you afford to be missing out on that amount of income? In this article we’ll look at the ways in which a fully-functioned, high quality online booking system can improve the efficiency of your business, and why such an investment makes sense […]

Increasing Revenue with an Online Booking System

If your business relies on bookings appointments for revenue, then the way in which you allow your customers to make these bookings is all important. If this is true of your organisation and you are not currently using an online booking system, then chances are you are missing out on additional ££s. Or, if you already […]

London Meeting Rooms Website and Booking System Goes Live

Introducing The New London Meeting Rooms Website and Booking System  We’re delighted to announce the launch of a new website and online room booking system for London Meeting Rooms. About London Meeting Rooms London Meeting Rooms offer a range of different meeting spaces throughout Central London at some impressive landmark locations. And, while a relative newcomer […]

5 Reasons Your Business Needs A Booking System

How do you take bookings in your business? Are these bookings important to the success and growth of your business? If the answers are yes, and you haven’t considered introducing a booking system, think they’re too expensive, a luxury item, or not relevant to your particular business model, then read why you should seriously reconsider […]

Making the Case for Personalised Customer Experience

Personalisation is by no means a new concept when it comes to providing the levels of customer experience and service that meets expectations. But it’s a concept that has never had higher commercial importance. Business and commerce are much-altered landscapes. Sales processes, booking journeys and customer engagements flow between different channels, online and off; and […]

The Advantages of New Technology Investment for your Business

Driving Growth and Profit The system looks great and the demo went amazingly, ticking the boxes of their every wish. And then the feedback: “It really is amazing and I’m sure it would do everything we wanted, but we just haven’t got the budget for it in our business.” It’s a perfectly understandable response. Whether […]

VAR and the importance of testing your technology

One of the key talking points so far this World Cup has, unsurprisingly, been the introduction of Video Assistant Refereeing (VAR). Equally unsurprising, it’s sparked a fair degree of debate.In this article, we’ll examine the ways in which the introduction of VAR highlights the importance of the testing phase when implementing new technology into your […]

Capacity Management and the Benefit to Airport Lounge Customer Experience

One of the key selling points of the airport lounge is their offer of a touch of exclusivity. An escape from the general hubbub of the busy, frantic departure terminal, and a chance to indulge in a bit of quiet luxury before, or after, your flight. Different Routes, Different Access While it’s certainly the case […]

thinkBooker Short-Listed for Best E-commerce at WalesOnline Digital Awards 2018

Following our success at the 2017 Wales Online Digital Awards, winning the Best Emerging Technology category, we’re delighted to announce that our online booking and scheduling system, thinkBooker, has been named as a finalist in the Best E-commerce category for 2018. Building on its Legacy It’s been a year of continued progress for thinkBooker. Building […]